A DHL mobile app is now live for Nigerian customers to track their delivery to meet the needs of the rising mobile lifestyle.
Heymans says the DHL Express Mobile app is now live in Nigeria and eight other African markets including South Africa, Kenya, Ghana, Ethiopia, Mauritius, Tanzania and Uganda.
He explains that the DHL Express Mobile app offers a number of key benefits to customers, allowing them to access valuable features on the move. “Customers can access accurate shipping quotations, find their closest DHL Service Points for easy collections and deliveries and of course, track their shipments in real time. Embracing digitalization is the name of the game when it comes to enhancing customer experience and we are excited to introduce yet another exciting mobile application to our customers across the region.”
DHL also cites a report by GSMA Intelligence that revealed that mobile phones and services are enabling business growth in Africa. The mobile ecosystem has made a significant contribution to the economy in Sub Saharan Africa so far, with an economic value contribution of $110 billion, equivalent to 7.1% of the region’s GDP in 2017.
DHL’s Heymans says that, “it’s not only about new technology, but also a different mindset and culture.”
Accoring to Heymans, “our customers are constantly evolving and changing the ways that they communicate, work, travel and consume, so we need to ensure that we are providing them with solutions that are agile enough to adapt to their changing needs.”
He says that, “with online transactions growing exponentially in Africa, Heymans says that there is a clear demand for integrated mobile solutions that allow customers to transact whenever and wherever they are.”