A pilot operation of FirstBank Digital Experience Centre, an automated branch that requires no human interaction for banking services, is underway in Lagos, the nation’s premier bank says.
Dr. Adesola Adeduntan, FirstBank CEO who announced this in a statement made available to Technology Times says the FirstBank Digital Experience Centre is being piloted its remodelled Adetokunbo Ademola branch in Victoria Island, with plans to expand across Nigeria’s geopolitical zones “in the coming months.”
Adeduntan says that FirstBank Digital Experience Centre puts “customers at an advantage in carrying out various activities on their own without interacting with anyone.”
How FirstBank Digital Experience Centre Works
Describing it as “a reinvention of digital banking solutions” Adeduntan says the self-service branch features “humanoid robots equipped with Video Banking and Artificial Intelligence (AI), taking on the role of friendly branch staff; Teller Cash Recyclers (TCRs); Self-Service kiosks for non-financial transactions such as account update; Fast Track (Contactless) ATMs; Interactive Smart Screen to ensure effective and comprehensive consultation with bank sales staff via remote video connection.”
The FirstBank Digital Experience Centre also offers “paperless/electronic forms designed to promote timely resolution of complaints, dispensing of account statements and account enquiry/management, funds transfer, dispensing of new ATM cards; fixed deposit booking between N100,000.00 to N5,000,000.00, card services and management, cheque management, email and phone number update, ATM card and token block, amongst many others”, the bank’s CEO says.