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Data Analytics | ntel deploys tech to track service quality of users

Data Analytics | ntel deploys tech to track service quality of users

Ntel, Nigeria’s telecoms company ntel has rolled out a new service to help monitor service quality by consumers on its network.

Singapore-based tech company CellOS Software says it is rolling out big data analytics for ntel to have key insights into the service quality experiences of its telecoms customers.

“CellOS Software’s unique approach to creating insights on end-user service quality in a 4G/LTE environment is an ideal fit for the work we are doing in redefining the telecommunications landscape and transforming the lives of Nigerians with mobile broadband,” Kamar Abass, CEO, ntel, says. “CellOS Software’s commitment to innovation align perfectly with our objective of helping Nigeria’s people and enterprises to harness the power of broadband connectivity and maximize their productivity.”
CellOS says its CellOS Network Analytics solution will let ntel move beyond a traditional view of the network, where visibility is focused on network functions, to a new service-based view of the network where the key insight is on the level of service being experienced by customers on the network.

“ntel and CellOS share a vision for telco transformation through enhanced levels of customer service, and are working closely to provide the next generation of solutions to accelerate provider success,” Kamlesh Patel, CEO, CellOS Software, says. “This work builds on CellOS Software’s commitment to enable big data monetization and improved network intelligence for the communications networks of tomorrow.”

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ntel says it “can now have visibility of, and the ability to analyze, the traffic flow across its entire network – by subscriber segments, applications, location, device and time. This insight will help ntel improve operational efficiency and make significant quality of service improvements to its valued customer base.”

ntel offers Nigeria’s first 4G/LTE-Advanced network providing faster Internet access for voice, data video and tv on demand.

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