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Samsung online service offers support ‘at odd hours’

Samsung online service offers support ‘at odd hours’

South Korean technology company Samsung Electronics says it now offers an easier way to provide support to customers with its new online S Service.

The new S Service is a live online customer support service, which allows customers to connect and chat directly with a service agent via their PC, according to Samsung.

Samsung states that in line with the research which shows that most people need help for their devices in the evenings, from 7 p.m to 2 a.m, its S Service is designed to be conveniently available during those hours.

It is designed with the purpose of saving customers the time and stress associated with visiting a customer care center or searching for someone who is not an expert to ask for solutions, Samsung adds.

“It’s a convenient way for people to get expert help right from the comfort of their computer, because it is a chat-based service that operates over your computer. You don’t have to worry about background noise, so you can use it at home, in a café, or anywhere with web access.”

The company said that S Service which lets anyone connect directly with a service agent through one-on-one remote support via their PC is available in English language during weekdays Mondays 9:00 a.m to Fridays 11:59 p.m.


Elizabeth Edozie Technology Journalist @Technology Times 08077671659 elizabeth.edozie@technologytimes.ng

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