Zenith Bank Plc says that cybercriminals are targeting unsuspecting customers with an anniversary giveaway scam targeted to gain access to customers’ bank details.
“It has been brought to our attention that fraudsters are trying to obtain our customers’ bank details using a purported Zenith Bank 30th Anniversary Online Giveaway”, the Nigerian bank says in a scam alert sent to its customers and seen by Technology Times.
According to the bank, the alleged scammers are asking Zenith Bank customers to answer a set of questions about the bank, “and providing your account details to stand a chance of winning the sums of ₦30,000.00 and ₦100,000.00.”
Zenith Bank: Scammers Targeting Customers Bank Details
According to Zenith Bank, the alleged scam “is an attempt by cyber criminals to gain access to your bank details and Zenith Bank disassociates itself from any 30th anniversary giveaway. Further our 30th anniversary as an institution was in May 2020.”
The bank advises its customers not to “participate in such fraudulent schemes or share your sensitive bank information with any third party.”
According to the statement, “Zenith Bank would never call, SMS, or e-mail requesting for your card details, PIN, Token codes, Mobile/Internet banking login details or other account information. If you receive such messages, please do not respond.”
The fraud attempt on Zenith Bank customers is coming just as the bank announced the launch of ZiVA, otherwise known as Zenith Intelligent Virtual Assistant, which enables customers to perform financial transactions and obtain customer service from their mobile phones.
The bank says that ZiVA, the Artificial Intelligence-powered chatbot on WhatsApp has capabilities to respond to chats/queries anchored on the existing WhatsApp platform.
Using Ziva, customers will be able to open new accounts, receive instant transaction notifications, check their balances on the go, transfer funds and top up airtime.
They will also be able to confirm cheques, pay bills, apply for loans, block their accounts, and request mini statements, amongst other banking services, the bank says.
Mr. Ebenezer Onyeagwu, Zenith Bank Group Managing Director/Chief Executive says that “since the behavioural pattern of the modern customer dictates that they want to engage with brands over the channel of their choice, it was really important for us as a leading financial services institution and a pioneer of several technological innovations in the financial services industry to implement this solution in order to continue to create value for our teeming customers who incidentally were already using WhatsApp as a primary channel of communication.”