Leo, the artificial intelligence Chatbot adopted by United Bank for Africa (UBA) to drive digital banking has gained over 4 million users, Kennedy Uzoka, CEO of the bank says.
“While other financial institutions are still trying to find their feet as regards Artificial Intelligence, we can proudly say that our Leo has become a massive success as it continues to consolidate on its successes and accolades winning several awards in a short while of its existence”, Uzoka says about the AI chatbot launched on January 11, 2018, by UBA.
UBA says it is upgrading Leo as it turns four and will also be extending the service to Instagram and Google Business, terrains that Uzoka claims that none of its peers “can lay claim to.”
Leo serves an increasing customer base on Facebook Messenger, WhatsApp, Apple Business Chat to offer transactions with fewer hassles, according to UBA.
“Three years later, and with over almost 4 million customers and counting, UBA’s Leo, has without a doubt, remained the smartest banking Chatbot in Nigeria because of its speed and quick learning intelligence and has continued to evolve with plenty to offer its teeming customers”, according to Uzoka.
Leo, the UBA CEO says, can carry out funds transfer, call card top-up, checking of account balance, retrieval of bank statements, instant account openings for new customers, statement to embassy/other banks/microfinance, purchase of airtime/ data, paying of bills (LCC, PHCN, Cable TV), effectively helps with savings and spending limit.
According to Uzoka, Leo “allows customers make banking Services – request/stop/confirm cheques, block card, log & track complaints, ATM/Branch Locator, freeze accounts, and check weather, etc. Other features include Customer Care complaint resolution, linking of a new account, flight Payment, linking and funding of Prepaid Card, Travel Notification, Wakanow services, and Dubai Visa service.“
Additionally, Leo is now available in 20 African countries and in three languages to drive UBA’s vision for the delivery of digital banking services.
“UBA’s vision has always been and will remain to be a dominating force in Africa’s digital banking space. Our resolve is to provide unparalleled experience across all channels. We are a technology-driven institution with vast knowledge in the business that we do and Leo, being a tested, dependable and intelligent personality, did well to replicate on WhatsApp the success it recorded on the Facebook Messenger platform where it started its journey and later on the IOS (iPhone Operating System) platform.
“It is a solution that is from the customer’s standpoint, easy to use by anyone regardless of demography. Leo is always ready and waiting to help with any form of banking service” Uzoka adds.